Terms of Service

By accessing or using NurtureLoop ("Platform"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Platform. These terms apply to all educators, childcare centres, and other users.

You must be at least 18 years old and legally able to enter into contracts. Educators must hold valid Early Childhood Educator certification as required by Alberta licensing standards. Centres must hold a valid childcare licence.

You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

NurtureLoop provides a marketplace connecting licensed childcare centres with qualified Early Childhood Educators. We do not employ educators directly, nor do we operate childcare facilities. We facilitate shift bookings, communication, and credential verification.

• Maintain accurate availability and profile information.
• Arrive on time for accepted shifts and complete assigned duties professionally.
• Follow each centre's policies, procedures, and emergency protocols.
• Keep First Aid and ECE certifications current and upload valid documentation.
• Report no-shows or cancellations as soon as possible through the Platform.

• Post accurate shift details including times, room assignments, and special notes.
• Provide a safe working environment and clear instructions.
• Pay agreed shift rates promptly through the Platform where applicable.
• Rate educators fairly and leave constructive reviews.
• Comply with all Alberta employment and childcare licensing laws.

Users may not:

• Provide false credentials, certifications, or licensing information.
• Harass, discriminate against, or abuse any other user.
• Use the Platform for any unlawful purpose or to solicit outside payments.
• Attempt to bypass the Platform's booking or payment systems.
• Share another user's personal information without consent.

All content, branding, and software on the Platform are owned by NurtureLoop or its licensors. You may not copy, modify, distribute, or create derivative works without written permission.

NurtureLoop is not liable for indirect, incidental, or consequential damages arising from your use of the Platform. Our total liability is limited to the amount you paid to us in the 12 months preceding the claim, or CAD $500, whichever is greater.

Either party may terminate this agreement at any time. NurtureLoop reserves the right to suspend or terminate accounts that violate these terms, without notice.

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada. Disputes will be resolved in the courts of Calgary, Alberta.

We may update these Terms from time to time. We will notify users of material changes via email or through the Platform. Continued use after changes constitutes acceptance.