General Terms of Use

By creating an account, affirmatively accepting these Terms, purchasing a subscription, posting or applying for an opportunity, accepting a Shift, communicating through the Platform, or otherwise using the Platform after being presented with these Terms, you agree to be bound by them and by any role-specific agreement applicable to you.

If you accept these Terms on behalf of a Centre or other organization, you represent that you have authority to bind that organization. If you do not agree, you must not use the applicable Platform services.

NurtureLoop operates an online technology marketplace that enables independently operated childcare centres and Early Childhood Educators to discover, communicate with, and enter into employment or work arrangements directly with one another. Except where applicable law provides otherwise, NurtureLoop does not employ, retain, dispatch, assign, supervise or pay Educators.

The Platform may provide educator and centre profiles, temporary or casual Shift postings, applications and invitations, scheduling, credential verification, timesheets, monthly work summaries, ratings and reviews, messaging, notifications, Permanent Job postings and applications, applicant-management tools, subscriptions, and related technology services. Features may change over time.

Educators independently decide which opportunities, if any, to pursue. Centres independently decide which Educators, if any, to engage. Subject to applicable law, any resulting employment or work relationship is directly between the applicable Centre and Educator.

NurtureLoop does not guarantee work, make a Centre’s hiring decision, establish working conditions at a Centre, supervise childcare work, operate participating Centres, process Educator payroll, or guarantee the performance of either party. Nothing in these Terms overrides a legal characterization or statutory obligation imposed by applicable law.

Except where applicable law provides otherwise, use of the Platform does not create a partnership, joint venture, franchise, fiduciary relationship or agency relationship between NurtureLoop and a User. No User may bind NurtureLoop or represent that they are NurtureLoop staff, agent or representative unless expressly authorized in writing.

NurtureLoop may provide profiles, filters, availability, credential information, ratings, reviews, search tools and technology-generated matching or recommendation tools. These functions assist Users in making their own decisions and do not constitute a hiring decision, employment recommendation, professional endorsement or guarantee of suitability.

NurtureLoop may authenticate, review or track professional credentials and related documentation. A “Verified” or similar indicator means only that the applicable NurtureLoop verification procedure was completed based on information available at the relevant time.

Verification does not guarantee character, honesty, competence, judgment, reliability, suitability, fitness for a particular position, attendance, performance, safety around children or future conduct. Centres remain responsible for independent due diligence required by law or reasonably appropriate to their hiring decisions.

NurtureLoop operates technology for a sector involving the care and supervision of children, but NurtureLoop does not operate childcare programs, supervise children or supervise Educators while they work at Centres.

Centres remain responsible, subject to applicable law, for operation of their programs, staffing and supervision, orientation, emergency procedures, child guidance, licensing, workplace safety and other obligations applicable to childcare operators. Educators remain responsible for their own conduct and for complying with applicable law, professional obligations and lawful Centre policies.

To the maximum extent permitted by applicable law, NurtureLoop does not represent or warrant that Platform screening, credential verification, background documentation, ratings, reviews or other risk-management measures will prevent accidents, illness, injury, inadequate supervision, abuse, neglect, inappropriate discipline, emotional harm, sexual misconduct, violence, criminal conduct, property damage, serious bodily injury, death or other wrongful acts or omissions by Users or third parties.

Nothing in these Terms excludes liability that applicable law does not permit NurtureLoop to exclude.

Nothing in these Terms replaces, restricts or delays any legal obligation to report suspected abuse, neglect, danger to a child, criminal activity, serious incidents or other reportable circumstances to an appropriate authority. Reporting a concern to NurtureLoop does not satisfy a separate statutory reporting obligation.

NurtureLoop may preserve or disclose relevant information where permitted or required by law and may immediately restrict Platform access where reasonably necessary to address a serious safety concern.

Users must provide truthful, accurate and current information and must not impersonate another person, create accounts using false identities, misrepresent authority to represent a Centre, misrepresent credentials or Centre status, or use the Platform where legally prohibited. NurtureLoop may request reasonable verification of identity, authority, Centre status or professional credentials.

Users are responsible for protecting login credentials and must not knowingly permit unauthorized use of their accounts. Users must promptly notify NurtureLoop of suspected unauthorized access, identity theft, credential compromise or fraudulent account use. NurtureLoop may temporarily restrict an account while investigating suspected compromise.

Submitting fraudulent, altered, stolen or materially misleading documentation is prohibited. NurtureLoop may immediately suspend or terminate accounts where it reasonably suspects identity fraud, forged credentials, altered police information, fabricated employment history, false references, falsified Centre documentation, falsified timesheets or other material fraud. Relevant information may be preserved or disclosed where permitted or required by law.

Centre responsibilities are addressed in the Centre Agreement and include, subject to applicable law, lawful childcare operation, hiring decisions, candidate due diligence, orientation, program supervision, child and workplace safety, licensing compliance, employment standards, payment of wages, payroll and remittance obligations, workers’ compensation obligations where applicable, human-rights compliance and appropriate insurance.

Educator responsibilities are addressed in the Educator Agreement and include truthful credentials, maintaining required qualifications, professional conduct, attendance, child safety, lawful supervision, confidentiality, compliance with lawful Centre procedures, mandatory reporting, accurate timesheets, fitness for duty and disclosure of material changes affecting eligibility.

Centres may post temporary, casual or substitute Shift opportunities and Permanent Jobs, and Educators may choose whether to pursue them. NurtureLoop does not guarantee applicants, selection, attendance, interviews, offers, compensation, employment duration, compatibility, workplace quality or successful employment outcomes. The employment decision and resulting relationship are matters between the Centre and Educator, subject to applicable law.

Unless applicable law provides otherwise, compensation owed to an Educator for work performed at a Centre is the responsibility of the applicable Centre. NurtureLoop does not ordinarily receive, hold or remit Educator wages and does not guarantee payment by a Centre.

Material non-payment or repeated late payment is a serious Platform violation. NurtureLoop may restrict or suspend a Centre for payment misconduct and may require evidence of resolution before reinstatement. Nothing in these Terms removes an Educator’s statutory rights against an employer or other legally responsible payer.

NurtureLoop may provide Shift records, clock-in/out information, timesheets, approved-hours records, monthly reports, summaries and exports. These are administrative tools and are not payroll services, pay statements, tax returns, Records of Employment, T4s, government funding determinations or legal determinations of amounts owed. Users remain responsible for records independently required by law.

NurtureLoop may provide administrative information or calculations concerning wage enhancement or government programs. NurtureLoop does not guarantee eligibility, reimbursement, government acceptance, future program availability or perfect calculation accuracy. Official program rules govern.

Reviews must reflect genuine experiences and must not contain knowingly false, unlawful, threatening, harassing, discriminatory, defamatory or otherwise prohibited content.

NurtureLoop may moderate or remove content where reasonably necessary.

Platform messaging must be used lawfully and professionally. NurtureLoop does not routinely browse private communications, but may access, preserve or disclose communications where permitted by law and reasonably necessary for support, safety, fraud prevention, security, enforcement, legal process or regulatory compliance, as described in the Privacy Policy.

Users must not violate law, misuse personal information, access accounts without authorization, circumvent security, exploit vulnerabilities, introduce malicious code, scrape or harvest Platform data without authorization, manipulate reviews or activity, facilitate abuse or exploitation, infringe intellectual-property rights, or assist another person in doing so.

NurtureLoop may warn, restrict, suspend or terminate Users where reasonably necessary to protect children, Users, NurtureLoop or the public; address fraud, serious non-payment, credential concerns or security abuse; comply with law; or enforce these Terms or role-specific agreements.

Where the potential severity warrants immediate action, NurtureLoop may impose a precautionary suspension before completing a review. A Platform suspension is not a determination of criminal, civil, employment, regulatory or professional liability.

NurtureLoop may provide administrative tools or information concerning disputes between Centres and Educators but is not obligated to adjudicate private legal disputes and is not a court, arbitrator, employment standards officer, police agency, child-protection authority or professional regulator. Users remain responsible for pursuing available legal or regulatory remedies.

Educators currently access NurtureLoop without a subscription charge. Centres may be required to maintain a paid subscription. Current pricing and included features are displayed before purchase. Recurring subscriptions continue until cancelled according to the billing terms presented at purchase.

Unless otherwise stated at purchase, cancellation prevents future renewal but paid access ordinarily continues through the end of the paid billing period. Fees already paid are non-refundable except where NurtureLoop expressly agrees otherwise or applicable law requires a refund. Failed payments may result in a limited grace period followed by suspension of paid functionality.

NurtureLoop relies on third-party infrastructure and service providers. The Platform may be interrupted by maintenance, software errors, telecommunications or hosting failures, cyber incidents, third-party outages, force majeure or circumstances beyond reasonable control. NurtureLoop does not guarantee uninterrupted or error-free availability.

Centres must maintain appropriate contingency procedures for childcare staffing and safety. Educators remain responsible for communicating concerning existing work commitments if Platform access becomes unavailable.

The Platform, software, design, branding, logos, databases, workflows and proprietary materials are owned by or licensed to NurtureLoop and protected by applicable law. Users receive a limited, revocable, non-exclusive, non-transferable right to use the Platform for its intended purpose while authorized.

Users retain ownership of content they lawfully own and submit. Users grant NurtureLoop a limited licence to host, store, process, reproduce, display and transmit that content as reasonably necessary to operate the Platform, facilitate legitimate interactions, provide support, maintain security, comply with law and enforce Platform rules. Personal information remains subject to the Privacy Policy and applicable law.

NurtureLoop handles personal information in accordance with its Privacy Policy and applicable law. Users must protect confidential or sensitive information obtained through the Platform and use it only for legitimate Platform, staffing, employment, safety or legal purposes. Confidentiality obligations may continue after account closure.

NurtureLoop does not provide legal, accounting, tax, employment, regulatory, licensing, immigration, medical or financial advice. Users are responsible for obtaining advice appropriate to their circumstances.

To the maximum extent permitted by applicable law, the Platform is provided “as is” and “as available.” Except for warranties that cannot lawfully be excluded, NurtureLoop disclaims express, implied and statutory warranties, including merchantability, fitness for a particular purpose, availability, accuracy, reliability, suitability, non-infringement and particular employment or business outcomes.

To the maximum extent permitted by applicable law, NurtureLoop Technologies Inc. and its directors, officers, employees, contractors, agents and affiliates will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost revenue, lost business, lost employment opportunities, lost wages, loss of data, reputational loss or business interruption arising from or relating to the Platform or interactions between Users.

Subject to liabilities that cannot lawfully be excluded or limited, NurtureLoop’s aggregate liability arising from or relating to a User’s use of the Platform will not exceed the greater of (a) amounts paid by that User to NurtureLoop during the twelve months immediately preceding the event giving rise to the claim, and (b) CAD $100.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

To the maximum extent permitted by law, NurtureLoop is not responsible merely because Users discovered or communicated with one another through the Platform for losses caused by the independent acts or omissions of Centres, Educators, parents, employees, contractors, visitors or other third parties.

This includes, subject to applicable law, employment performance, non-payment, workplace disputes, cancellations, no-shows, unsafe Centre conditions, misconduct, confidentiality violations, property loss, injury, abuse, neglect, inadequate supervision, illness, emotional harm, serious bodily injury, death or other harm to a child. NurtureLoop’s verification or safety processes do not constitute a guarantee against such conduct or outcomes. This does not exclude liability directly attributable to NurtureLoop where such liability cannot lawfully be excluded.

To the maximum extent permitted by applicable law, a User will indemnify and hold harmless NurtureLoop Technologies Inc. and its directors, officers, employees, contractors, agents and affiliates from third-party claims, liabilities, damages, penalties, judgments, losses, costs and reasonable legal expenses arising from the User’s material breach of these Terms, violation of law, fraud, intentional misconduct, fraudulent credentials or records, unauthorized use or disclosure of another person’s information, infringement of third-party rights, or acts or omissions for which that User is legally responsible, except to the extent attributable to NurtureLoop conduct for which liability cannot lawfully be excluded or transferred.

Centres are responsible for maintaining insurance required by law and commercially appropriate to their operations, as further addressed in the Centre Agreement. NurtureLoop’s insurance, if any, does not replace insurance another User is legally or contractually required to maintain.

Users may stop using NurtureLoop and request account closure subject to outstanding obligations, subscription terms, lawful retention requirements, ongoing investigations, safety-related preservation and provisions intended to survive termination.

NurtureLoop may suspend or terminate access for material breach, fraud, child-safety concerns, serious misconduct, non-payment, security abuse, legal or regulatory requirements, loss of eligibility or serious risk. Termination does not eliminate accrued obligations, liability for prior conduct, confidentiality, lawful retention, intellectual-property rights, indemnification, liability limitations or dispute provisions intended to survive.

Users consent to receiving agreements, transactional notices, Shift and application notifications, credential notices, billing notices, work-summary notices, safety communications and account notices electronically, subject to applicable law. Marketing communications are subject to applicable consent and unsubscribe requirements.

Electronic acceptance may constitute a signature to the extent permitted by law. NurtureLoop may record user ID, Centre ID where applicable, agreement type and version, effective date, acceptance timestamp, role and reasonable technical audit information, and may retain historical versions.

NurtureLoop may amend these Terms. For material changes, NurtureLoop will provide appropriate notice and may require affirmative acceptance of a revised version before continued use of affected services. Historical versions may be retained for legal, audit and compliance purposes.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Subject to any mandatory legal rights or jurisdiction that cannot be contracted out of, the parties submit to the courts of Alberta for disputes arising from or relating to these Terms or the Platform.

If a provision is invalid or unenforceable, it will be modified or severed only to the minimum extent necessary and the remainder will continue in effect. Failure to enforce a provision on one occasion is not a waiver. Users may not assign these Terms without NurtureLoop’s written consent, except where law provides otherwise. NurtureLoop may assign them in connection with a corporate reorganization, financing, merger, acquisition or sale of relevant assets, subject to law.

These Terms, applicable role-specific agreements and policies expressly incorporated by reference constitute the applicable agreement framework. A role-specific agreement governs a role-specific conflict to the extent of the conflict. Nothing in this framework waives a statutory obligation or right that cannot legally be waived.

NurtureLoop Technologies Inc., Calgary, Alberta, Canada. Email: support@nurtureloop.ca. Website: nurtureloop.ca.